100% Satisfaction, or It’s Free
We stand behind every rug and every piece of furniture we clean. If you’re not happy with how something turned out, call us and we’ll come back and re-clean it at no charge.
In Your Home
The rug stays on the floor and the sofa stays in the room. Everything is cleaned on-site, so there's no pickup, no plant, and no waiting days for delivery.
Right Method Per Fiber
Fiber identification and a colorfastness test come first. Wool, silk, jute, microfiber, and leather each get the handling that fits, never a one-setting-for-everything pass.
Firm Price First
Your technician gives you a written price after inspecting the piece. Approve it and it doesn't change.
Locally owned: while Safe-Dry® is a national brand, policies can vary slightly by local franchise. Your local team confirms the details before service.
What’s covered (and what isn’t)
What we guarantee
- ✓The result of the rug or upholstery cleaning we performed
- ✓Removal of the embedded soil and residue we treated
- ✓Pet odor treatment at the source, not fragrance over it
- ✓The overall look of the pieces we worked on
Not covered
No cleaning company can fix these, and we’ll tell you upfront if we see them.
- ×Old dye bleed, sun fading, and bleach spots
- ×Nap or fabric worn through from use
- ×Moth holes and damaged fringe
- ×Collapsed cushion foam or broken frames
- ×Re-dyeing, reweaving, re-upholstery, or leather re-pigmentation of any kind
How the guarantee works
Let us know
Call 1-800-SAFE-DRY or use the contact form, and tell us which rug or piece you're not satisfied with.
We come back
Your local Safe-Dry® team schedules a return visit and re-cleans it. No extra charge.
You're happy
We keep working the piece until you're satisfied with the result. That's the whole point.
Curious how the cleaning itself works? See how rug and upholstery cleaning works.
Frequently asked questions
What does the 100% satisfaction guarantee mean?
If you're not satisfied with your rug or upholstery cleaning, we make it right. Your local Safe-Dry® team comes back to re-clean the pieces you're not happy with. The goal is simple: you're happy with the result, or we keep working on it.
What's covered?
The result of the cleaning we performed. If a rug or a piece of furniture we cleaned doesn't look the way it should, tell us within the guarantee window and we return to re-clean it at no charge.
What isn't covered?
Damage to the material itself can't be cleaned away, because it isn't soil. That covers old dye bleed, sun fading, nap worn through from years of use, moth holes, and bleach spots. Ink and stains that set years ago may also be permanent. We don't do re-dyeing, reweaving, fringe repair or replacement, re-upholstery, foam or padding replacement, or leather re-pigmentation; those are restoration trades. Your technician tells you upfront during the walkthrough if they see anything in that category, so there are no surprises.
How much does rug or upholstery cleaning cost?
It depends on the size, the fiber, and the condition of what we're cleaning, so there's no flat national price. Your technician inspects the piece during the walkthrough and gives you a firm price in writing before any work begins. That price doesn't change once you approve it. There's also $25 off rug or upholstery cleaning right now.
How do I request a re-clean?
Call 1-800-SAFE-DRY (1-800-723-3379) or use the contact form. Tell us which rug or piece you're not satisfied with and we'll schedule a time to come back out.
Is the process safe for delicate fibers?
Yes. We identify the fiber and run a colorfastness test on rugs, plus a hidden-area test on delicate upholstery, before any cleaning starts. Wool, silk, cotton, jute, and synthetics each get their own handling, and on fragile pieces we stay deliberately conservative.
Sit back down on clean
Enter your zip code to reach your local Safe-Dry® team. We clean rugs and upholstery in-home across 532 locations in 6 states, with same-day appointments in most areas.